Booking Terms & Conditions
This is the boring stuff but we have to tell you these things so please read it as it may become important at some point.
All bookings for our services are subject to availability. Please discuss your needs with us as fully as possible when requesting our services.
Some bookings may require a booking fee (possibly due to traveling distance, expected numbers of guests, additional services requested, etc.). Should you cancel, then this booking fee is not refundable. If you change venue or date and we are unable to accommodate these changes, then the booking fee is not refundable.
If you wish to cancel, please do so as much in advance as possible. Cancellation less than one calendar month before the event may result in a £100 cancellation fee in addition to any booking fee.
It is your responsibility to make sure that the venue has all the necessary licences, certificates, and insurances.
We need to be able to access the venue no less than 1½ hours before the agreed start time, and no less than 1 hour after we finish. Also required is sufficient space for us to set up and operate safely, within easy and safe reach of a suitable power supply. Our operating location also has to be within easy reach of an access point / loading area as some of our equipment is bulky and/or heavy. You need to tell us if there are any possible obstructions such as stairs, steep ramps, narrow walkways, long distances, or parking / loading restrictions. The size and weight of some of the items means that we require the use of a lift if we are to operate on any level other than the one we unload at. As we have a duty of care to our staff, if there are excessive difficulties accessing or using the working area, or there is potential for injury, it may be necessary to cancel at that point. If we were not informed of the issues by email within 48 hours of booking, then no refund will be due.
Parking restrictions can be a problem, so we need to be able to park our van nearby if there isn’t a car park at the venue. We may ask you to pay the fee if there is one.
Please remember that if you have any entertainment booked, their needs for space and access have to be considered too. We would not want to compromise your event by being crowded together or having restricted space in which to set up or work safely.
We may use images from your event for marketing & publicity purposes. Please let us know in advance if you would prefer us not to.
If we cancel at any time you get back all that you have paid, but no more. If the cancellation was as a result of (potentially) dangerous working or setting up conditions, then no refund is due. In all circumstances the full extent of our liability is limited to the amount that you have paid.
If we are late starting because we have been delayed by breakdown or technical issues, then we will extend our operating time to make up for it, or at our discretion refund you on a pro rata basis if you have paid a booking fee. If we are late starting because of difficulties getting to or into the venue, your event starts late, the power supply is not suitable, insufficient room or similar reasons, then no refund or extension of time will be due even if we are unable to operate at all.
Should anyone at your event (including yourself, your guests / participants, venue staff etc.), invited or otherwise behaves inappropriately, (which includes but is not limited to: verbal or physical aggression, insulting or threatening behaviour, damaging equipment or props, abuse, theft, endangering other people, creating a nuisance) then we will suspend operation and may restart when and only if safe to do so but reserve the right to cease operation entirely. No refund or extension of time will be due in such cases. You also agree to be liable for the full cost of repair or replacement of any items stolen or damaged deliberately or accidentally.
We respectfully ask that children are supervised when near any equipment and that an adult remains responsible for them, their actions, and the consequences of those actions. The ultimate responsibility lies with the person making the booking.
We reserve the right to make changes in the specification of the equipment used and prints supplied at any time.
Additional images may be purchased on the night, online after the event, or direct with us prior to the event.
Special Offers & Deals
Any payment for a special offer or deal, whether it includes any prints or not, shall be a considered a booking fee.
Special Offer or Deal prices are not available with any other discount we may offer.
If you have purchased a deal through a third party, then your initial agreement is with that party not ourselves.
In accordance with ADR Directive 2013 and as supplemented by the Regulation on Consumer ODR 2013, we publish this email address Ron@5MinutePhotos.co.uk and the link to the EU Online Dispute Resolution Platform:http://ec.europa.eu/consumers/odr/
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